eCommerce

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Online spend values shown to be directly linked to customer experience

By Jim Webster ⋅ September 2, 2009 ⋅ Post a comment

A research study from ecommerce services provider ATG has looked at the likes, dislikes, common frustrations and spending habits of 6,500 online shoppers across Europe. The findings highlight significant differences in the preferences, experience and confidence of different nationalities.
For example, in countries where satisfaction is poor, consumer spend is lower. More than half of those [...]

Green shoots or power to the people? Consumer buying trends

By Jim Webster ⋅ August 25, 2009 ⋅ Post a comment

Online sales in the UK is defying the economic woes with growth of almost 16 per cent in just one month, as one in fifteen people made an online purchase during July alone. So is this evidence of a recovery from the recession or a change in consumer purchasing patterns?
Overall online sales were up by [...]

Paypal on a roll

By Jim Webster ⋅ August 20, 2009 ⋅ Post a comment

More and more major retailers add PayPal to their payments options
as one in three UK online shoppers say it’s their preferred payment method. Paypal’s share of consumer internet payments is up from 16% to 21%, over the year, with 30% of UK online shoppers now saying they prefer to use PayPal over any other form [...]

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