
You must have noticed the sudden shift in consumer behaviour and the effect it’s having on the travel and tourism industry. The game has changed and so must brands if they want to reach out to consumers.
Gone are the days where your website, email marketing, social media and other marketing channels should be seen as separate entities. The future is engaging with your audiences via multiple touch-points that provide consistent content and stellar experiences.

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In an article posted on E-consultancy last week, Chris Lake discusses 'the anatomy of a perfect restaurant website', highlighting that although going to a restaurant is all about 'the experience', many restaurants repeatedly fail when it comes to the user experience of their websites.